وب سایت آی معین

Tip 15: Close G...
You’ll typically conduct many interviews before finding a good candidate. When you do find a good one you want to do everything you can to create a positive impression of your department, and motivate the candidate to join your team. Remember, better candidates will have more opt...
Tip 14: Look fo...
A good indication of a future successful CSR is whether they laugh quickly and easily. A quick laugh reveals a friendly personality and the enthusiastic tone you’re looking for. While it’s true some CSR positions require a serious tone, almost all positions benefit from friendly ...
Tip 13: The Act...
When you interview potential customer service reps, there are a couple things you’re trying to determine and skills you want to assess. What is this person’s ability to effectively communicate our products and services?  What is their potential as a CSR? The successful rep will n...
Tip 11: Do a Qu...
For many centers phone calls are now a minority of the customer interactions. The representatives you hire may be expected to take chat and email contacts in addition to phone calls. If this is true in your center, interview candidates using the channels they will be supporting I...
Tip 12: The In...
While the interview does involve several steps and components, it doesn’t need to take up too much of your time.  See the sample agenda below, and note, as a manager you’re only investing fifteen minutes for each candidate. And while sixty-five minutes total may seem like a lot i...
Tip 10: Utilize...
A complete interviewing team can offer more robust feedback on candidates than a single individual. To round out your interview team include at least one customer service rep. The role of the CSR is to help the candidates understand what the job is like, both good and bad. Furthe...
Tip 9: Allow Ap...
Another effective way to allow potential reps to weed themselves out during the application process is to have applicants listen to calls during their initial on-site interview. For fifteen minutes before you begin the discussion portion of the interview have the applicant listen...
Tip 8: Multiple...
To succeed in the call center, agents need to be extremely reliable, show up every day, and show up on time. A best practice to determine if a candidate can meet the strict punctuality requirements of the call center is to establish a system where candidates have to keep multiple...
Tip 7: Pros and...
It’s not easy to hire the right people. In the call center we hire a lot of people, and the majority of them do not bring much work experience. Even the most perceptive interviewer and hiring manager will make mistakes, especially as they will often be under pressure to hire quic...
Tip 6: Look for...
You’ll encounter many applicants who are willing to work in your center. However for a portion of your applicants a CSR position is not their first choice; it’s simply their only current option to avoid being unemployed. Hiring a rep with such an attitude may eventually lead to p...
Tip 5: Build a ...
Many customer service organizations have rules stating an employee cannot transfer to another department until they have served in their original department for a set amount of time, usually ranging from six to eighteen months. While it’s understandable customer service departmen...
Tip 4: Teach a ...
One way to meet a pool of potential applicants is to have someone from either your training or recruiting team teach a computer or similar entry level skill class at a local community center.  While providing a valuable job skill to people in the local community, you’ll encounter...
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