Tip 9: Allow Applicants to Listen to Calls

Another effective way to allow potential reps to weed themselves out during the application process is to have applicants listen to calls during their initial on-site interview. For fifteen minutes before you begin the discussion portion of the interview have the applicant listen to calls, either side-by-side with a senior rep or remotely. Then you ...

Another effective way to allow potential reps to weed themselves out during the application process is to have applicants listen to calls during their initial on-site interview. For fifteen minutes before you begin the discussion portion of the interview have the applicant listen to calls, either side-by-side with a senior rep or remotely. Then you can ask them about what they heard. You can see how attentive they were and get a sense of their listening skills.  By asking how they would feel taking these types of calls you can also gauge their reaction to having to answer call after call, day after day. Remember this job isn’t for everyone. Many applicants who have listened to calls will decide not to go further in the interview process. If you have a multiple touch point process in place they simply won’t follow through with the next step, saving the applicant from accepting a job that is not a good fit, and saving you a potential hiring mistake.

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