Tip 6: Look for Motivated Candidates

You’ll encounter many applicants who are willing to work in your center. However for a portion of your applicants a CSR position is not their first choice; it’s simply their only current option to avoid being unemployed. Hiring a rep with such an attitude may eventually lead to problems. Do everything you can to ascertain ...

You’ll encounter many applicants who are willing to work in your center. However for a portion of your applicants a CSR position is not their first choice; it’s simply their only current option to avoid being unemployed. Hiring a rep with such an attitude may eventually lead to problems. Do everything you can to ascertain if the applicant considers a call center position to be a good, long-term position, or at least a good stepping-stone in their career progression. For many applicants this may be their first office job, and therefore a position they consider worthy of respect and dedication. Others, especially those coming from a retail environment, will like the consistency of hours, as well as not having to be on their feet all day and not having to work with customers face to face.  Such reps will be far more appreciative of their position, even if they consider it entry level.

On the other hand, if the rep considers the job beneath them, at best they will only work a short amount of time before seeking other employment, and at worst they will infect other staff with their poor attitude. To understand if a call center position is something that will be a good fit for them, thoroughly explore the candidate’s background and especially probe their attitude. Only hire those who believe the job is a worthwhile profession.

 

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