Tip 3: Always Be Recruiting

A good recruiter is always recruiting. Encourage your recruiters and management staff to always carry around business cards and give them out to friendly people they meet who may be potential candidates for current, or future call center positions. You should do the same. For example, if you encounter a person with a friendly personality ...

A good recruiter is always recruiting. Encourage your recruiters and management staff to always carry around business cards and give them out to friendly people they meet who may be potential candidates for current, or future call center positions. You should do the same.

For example, if you encounter a person with a friendly personality at your local coffee shop or when buying a pair of shoes, hand them one of your business cards and say, “I run a call center and you seem like someone who would be a great call center rep.  If either you or someone you know is interested at some point in the future, give me a call.”  Because retail jobs and coffee shops have high turnover, friendly people in these positions are not only great candidates, but are often available – and you’ve already seen the positive attitude they display at their work. The continual recruiting of people you meet in service positions will help build the pipeline of available candidates.

In addition, you should always have an open position listed on your website. Even if you’re not currently hiring, this helps build an applicant pool. Then when you do start a hiring cycle you will, hopefully, have a pool of recent applicants. Having to suddenly recruit twenty or thirty reps is an extremely difficult task if you’re starting without an existing base or pipeline.

 

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