Tip 20: Be Patient When Hiring

While this may seem obvious, this tip is difficult to follow when under pressure. When requisitions don’t get approved until you’re under the gun, service levels have already deteriorated, and you have a training session starting in two days and five open slots remain, you’ll try to talk yourself into hiring mediocre applicants. Don’t do ...

While this may seem obvious, this tip is difficult to follow when under pressure. When requisitions don’t get approved until you’re under the gun, service levels have already deteriorated, and you have a training session starting in two days and five open slots remain, you’ll try to talk yourself into hiring mediocre applicants.

Don’t do it. If you’re really desperate, look for other resources to help you during the crisis or hire candidates through a temp agency.  Even if you sourced them yourself, you can still have them sign up through an agency. This will cost you a premium, but this insurance is certainly worth it. Rarely does a mediocre candidate turn into a good rep, let alone a great one. It’s true you can fill your training class by compromising your standards a little, but think about the hours you will need to spend documenting, coaching, and eventually dismissing a mediocre representative. Be confident your customers would rather hold a minute longer and talk with a good rep, than be answered right away by someone who is unable or unwilling to help them.

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