Tip 14: Look for Laughter During the Interview

A good indication of a future successful CSR is whether they laugh quickly and easily. A quick laugh reveals a friendly personality and the enthusiastic tone you’re looking for. While it’s true some CSR positions require a serious tone, almost all positions benefit from friendly people. I’m not saying you’re looking for people who make ...

A good indication of a future successful CSR is whether they laugh quickly and easily. A quick laugh reveals a friendly personality and the enthusiastic tone you’re looking for. While it’s true some CSR positions require a serious tone, almost all positions benefit from friendly people. I’m not saying you’re looking for people who make jokes on the phone. But I am saying someone who laughs easily demonstrates friendliness and the ability to connect with other people, which are two important qualities for someone in customer service. I usually start interviews casually and look for ways to inject humor to see how the person responds. In addition to “testing” for friendliness, it also helps relax the candidate and can help me get a clearer picture of how they will respond to work in a call center.

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