Tip 10: Utilize Reps as Part of the Interview Team

A complete interviewing team can offer more robust feedback on candidates than a single individual. To round out your interview team include at least one customer service rep. The role of the CSR is to help the candidates understand what the job is like, both good and bad. Further, reps are usually very effective at ...

A complete interviewing team can offer more robust feedback on candidates than a single individual. To round out your interview team include at least one customer service rep. The role of the CSR is to help the candidates understand what the job is like, both good and bad. Further, reps are usually very effective at recognizing qualities that will make a successful peer. Interviewing someone can also be considered a mark of career progression for representatives.  Before allowing reps to interview though, be sure to train them on interviewing techniques and the legal aspects of interviewing.   Make sure they are aware what can and cannot be asked. It’s a good practice to invite a rep to observe an interview or two before actively participating in the process.

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