Section I: Recruiting and Hiring Tips

 Hire well. I believe the single most important thing one can do to improve service in any organization is to hire well.  More than anything else, the success of your center hinges on the ability to recruit and hire top talent and good reps. However, with the low prestige of call center work, the strictness ...

 Hire well. I believe the single most important thing one can do to improve service in any organization is to hire well.  More than anything else, the success of your center hinges on the ability to recruit and hire top talent and good reps. However, with the low prestige of call center work, the strictness of punctuality policies, and the low pay, this can be a very difficult task. This chapter contains ideas on how to recruit and hire the best possible staff for your call center.

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