A workstation can be used by a single agent, or shared by up to five agents. If a workstation is shared, the following rules apply:
A workstation can be classified as protected or unprotected. If classified as protected, agents are required to include a personal account number (security code) as part of the Sign-In entry, workstation. A formal Sign-In procedure is used to provide system control and security. In addition, the ability to access the functional capabilities of SITA Reservations can be restricted by the Sign-In. During the Sign-In SITA Reservations automatically dose several checks on the workstation and the agent records.
Automatic system checks on the agent record are as shown below:
The agent Sign-In is used primarily for security and identification purposes. An agent is allowed to work in Reservation System once the Sign-In has been entered into the computer.Each computer entry starts with a function designator that tells the computer what type of information to give or receive. The function designator for Sign-In is SI: ( the colon (:) is optional). There are several levels of Sign-In security. These different levels require different sign in formats. These are described in the following paragraphs.
SI:IR5991/1112D or (SI:5991/1112D)
Usually each agent is assigned one user group that is appropriate for his/her daily work assignments. In some exceptional cases, an agent may be assigned more than one user group. In this case, an agent must identify which user group is being used each time a sign in is entered.
Entry – Sign in entry whit option