A workstation can be classified as protected or unprotected. If classified as protected, agents are required to include a personal account number (security code) as part of the Sign-In entry, workstation. A formal Sign-In procedure is used to provide system control and security
1.2 Sign-In (SI:)
A workstation can be used by a single agent, or shared by up to five agents. If a workstation is shared, the following rules apply:
- Each agent is assigned to a separate agent area –(A,B,C,D or E) at Sign-In.
- Each agent is responsible only for self-initiated entries.
A workstation can be classified as protected or unprotected. If classified as protected, agents are required to include a personal account number (security code) as part of the Sign-In entry, workstation. A formal Sign-In procedure is used to provide system control and security. In addition, the ability to access the functional capabilities of SITA Reservations can be restricted by the Sign-In. During the Sign-In SITA Reservations automatically dose several checks on the workstation and the agent records.
Automatic system checks on the agent record are as shown below:
- User Airline identity
- Agent number (verifies agent number, (1-6 Digits)).
- Personal Account Number (security Code that validates the account number against agent number, (1 to 5 numbers plus 1 letter) ).
- Mode of operation – normal or training –validates live or training only access.
- User Group(s) – determines the functions that are valid for an agent.
- User (Agent) Level – a number between 1 and 5 assigned to each agent in order to validate the level of response for functions allowed by user group.
The agent Sign-In is used primarily for security and identification purposes. An agent is allowed to work in Reservation System once the Sign-In has been entered into the computer.Each computer entry starts with a function designator that tells the computer what type of information to give or receive. The function designator for Sign-In is SI: ( the colon (:) is optional). There are several levels of Sign-In security. These different levels require different sign in formats. These are described in the following paragraphs.
SI:IR5991/1112D or (SI:5991/1112D)
1.2.1 Sign-In with User Group
Usually each agent is assigned one user group that is appropriate for his/her daily work assignments. In some exceptional cases, an agent may be assigned more than one user group. In this case, an agent must identify which user group is being used each time a sign in is entered.
Entry – Sign in entry whit option